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Service Desk Remote Support Agent Copy 01 Copy 01 Copy 02 Copy 01
Kuala Lumpur
Job No. 13281990
Full-time - Hybrid
Job Description
THE WORK: Embrace the opportunity to make a significant impact! You will perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in IT Troubleshooting will be invaluable as you engage with various aspects of technology. We are excited to see how you can bring your skills to our dynamic environment and help us thrive!
Drive incident and outage management to ensure seamless operations.
Investigate and restore services to maintain optimal performance.
Monitor systems and trends to enhance overall efficiency.
Track and facilitate the acceptance of changes to production environments.
Operate information technology production services in alignment with established protocols.
HERE'S WHAT YOU WILL NEED:
Advanced proficiency in IT Troubleshooting.
A minimum of 1 year of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Advanced proficiency in Application Remediation.
Advanced proficiency in Customer Technical Support.
Qualifications
HERE'S WHAT YOU WILL NEED:
Advanced proficiency in IT Troubleshooting.
A minimum of 1 year of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Advanced proficiency in Application Remediation.
Advanced proficiency in Customer Technical Support.