SAP Functional Lead ATCM

#LI-GM

Responsibilities:

• Lead and mentor a team of SAP consultants, fostering a collaborative and high-performing environment.
• Understanding of client business across different streams and ability to map the usage of SAP modules to each of their business processes at a high level.
• Report weekly, Monthly progress on team, operational performance.
• Liaison with support team for operational topics and enhancements.
• Provide guidance and support to team members on complex issues and Change Requests.
• Ability to address ad-hoc queries from the client at a business process level or technical level independently across SAP functional modules.
• Manage stakeholders, ensuring timely and accurate communication to address their issues and to keep them updated on related IT matters.
• Guide the support team on a day-to-day basis ensuring quality deliverable within defined SLAs.
• Track & manage escalations effectively ensuring a smooth closure of Incidents. Responsible for the end-to-end management of all IT major incidents.