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Technical Support Representative - Mandarin

Cyberjaya Job No. 13230985 Full-time - On-Site
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Job Description

THE WORK: Join our dynamic team and be part of shaping the future! You will be building knowledge and supporting the team, as well as participating in problem-solving discussions. Embrace the opportunity to make a difference and grow with us.

• Drive incident and outage management, investigation, and restoration
• Monitor systems and trends to enhance performance and prevent incidents
• Track and facilitate acceptance of changes to production environments
• Operate information technology production services according to management protocols and SLAs

HERE'S WHAT YOU WILL NEED:

• Master proficiency in Incident Management
• Master proficiency in Service Management Framework Design and Implementation
• It is advantageous to have prior experience in relevant related skills
• Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

• Master Configuration & Release Management
• Master Program Project Management

Qualifications

HERE'S WHAT YOU WILL NEED:

• Master proficiency in Incident Management
• Master proficiency in Service Management Framework Design and Implementation
• It is advantageous to have prior experience in relevant related skills
• Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

• Master Configuration & Release Management
• Master Program Project Management

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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