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Senior Production Support Analyst NPP - PRO
Subang Jaya
Job No. 12969764
Full-time - On-Site
Job Description
#LI-GM
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
SN930 2025 PRO
Job Title: Senior Production Support Analyst
Domain: PRO
Sub-Domain: NPP
Experience Level: L3 (6-9 years of experience)
Location: Kuala Lumpur
Job Summary:
We are seeking a Senior Production Support Analyst with 6-9 years of experience to join the NPP sub-domain under the PRO domain. The candidate will support the FIS Open Payment Framework platform, ensuring smooth application maintenance and production support. This role involves hands-on troubleshooting, incident management, and close collaboration with technical and business teams to maintain critical payment systems.
Key Responsibilities:
Provide L3 application maintenance support for the FIS Open Payment Framework, focusing on incident triage, root cause analysis, and resolution.
Troubleshoot and resolve technical issues in environments using Oracle Database 19c, JBoss EAP, and OpenShift Container Platform.
Monitor, debug, and optimize application processes using tools like Splunk and Kafka.
Manage and schedule batch jobs using tools like Control-M, ensuring efficient execution and issue resolution.
Collaborate with cross-functional teams to handle incidents, service requests, and change implementations.
Follow ITIL practices for incident, problem, and change management processes.
Proactively monitor application performance and identify opportunities for system optimization.
Take the lead during critical incidents, coordinating efforts to ensure timely resolution and minimal impact on business operations.
Document technical solutions, incident resolutions, and best practices for knowledge sharing.
Qualifications
Requirements:
Must-Have Skills:
Strong knowledge of Java (Spring Boot) for troubleshooting and understanding application behavior.
Hands-on experience with Oracle Database 19c, JBoss EAP, and OpenShift Container Platform.
Expertise in using Batch Schedulers (e.g., Control-M) and monitoring tools like Splunk.
Experience with Kafka for message streaming and troubleshooting.
Proven ability to handle application maintenance within an L3 support context, including incident triage and resolution.
Understanding of ITIL practices (Incident, Problem, and Change Management).
Preferred Skills:
Banking domain knowledge, especially in corporate banking or payments systems.
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
