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Service Delivery Ops Analyst
Subang Jaya
Job No. 12939174
Full-time - On-Site
Job Description
THE WORK: Are you ready to take on new challenges and excel in a dynamic environment? Join our team where you will be expected to perform independently and become an SME, required active participation/contribution in team discussions, and contribute in providing solutions to work-related problems. Let's embark on this exciting journey together!
Monitor delivery of a program, project, or managed service
Work with project managers to determine project plan, timeframe, and estimates
Manage workload to ensure even distribution of responsibilities
Ensure tasks and deliverables are in accordance with the statement of work and service level agreement
Monitor delivery performance and quality using metrics and status reporting
Communicate across multiple stakeholders to manage expectations, accountability, and impact
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in SAP for Insurance
Beginner proficiency in Record To Report (R2R)
A minimum of 1 year of experience in relevant related skills
Bachelor's Degree in relevant field of studies
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Data Analysis
Advanced proficiency in Project Management
Expert proficiency in Communication Skills
Qualifications
F A background. Relevant controllership experience is a plus. Able to communicate in Thai language