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Cloud and Infra Management Lead Analyst/Admin
Kuala Lumpur
Job No. 12933878
Full-time - Hybrid
Job Description
#LI-GM
Position Overview
We are seeking a highly skilled and experienced Cloud & Infra Analyst/Admin to support our applications within the insurance domain. The ideal candidate will possess a strong background in cloud infrastructure, application support, and system administration. This role requires a proactive individual who can ensure the reliability, scalability, and performance of our cloud-based applications and infrastructure.
Key Responsibilities
Cloud Infrastructure Management
- Design, implement, and manage cloud infrastructure solutions to support insurance applications.
- Ensure the availability, performance, and scalability of cloud environments.
- Monitor and optimize cloud resources to maintain cost-efficiency and operational excellence.
- Implement security best practices to safeguard sensitive data and applications.
- Manage cloud service providers, including AWS, Azure, or Google Cloud Platform.
Application Support
- Provide second and third-level support for insurance applications hosted on cloud infrastructure.
- Diagnose and troubleshoot complex application issues related to performance, connectivity, and functionality.
- Collaborate with development, QA, and business teams to resolve incidents and deploy fixes.
- Maintain detailed documentation of application configurations, support procedures, and incident resolutions.
- Ensure compliance with regulatory requirements and industry standards.
System Administration
- Manage and maintain cloud-based and on-premises servers, databases, and storage systems.
- Perform regular system updates, patches, and backups to ensure data integrity and system security.
- Monitor system performance and implement tuning measures to maximize efficiency.
- Automate routine tasks using scripting languages such as Python, PowerShell, or Bash.
- Ensure disaster recovery plans are in place and tested regularly.
- AD account, service account, AAD and AD groups setup
- Onboarding of users to UAT, Pre-PROD and PROD environments
- Raising RTCloud/Algosec/Remedy/IAmPru requests follow-up
- Creation of email distribution lists.
- Co-ordination with Regional Technology and stakeholders during patching activities
- User Access administration
- Will participate in daily sprint standup and work on the tickets related to Infra
- Will work on defect fixes during UAT/PROD.
- Documentation of implementation steps/processes, known errors and “How to” articles
Qualifications
Qualifications
Education and Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in cloud infrastructure management and system administration.
- Experience supporting applications within the insurance domain is highly desirable.
- Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Proficient in using monitoring and management tools like CloudWatch, Azure Monitor, or equivalent.
- Directory, AAD and IAm
- Experience in Azure Cloud components such as Data Factory, Data Lake, Databricks, Monitor, Log Analytics, AKV, SQL Server, Self-Hosted IR, Windows and Linux VMs
- Linux and Windows Server administration
- Knowledge of PowerBI Desktop/Workspace and Power Automate.
- Knowledge of Bitbucket, Github, Terraform, Azure DevOps, Jenkins
- Problem Solving skills
Skills and Competencies
- Strong understanding of networking, virtualization, and storage systems.
- Familiarity with containerization technologies like Docker and Kubernetes.
- Proficient in scripting and automation using Python, PowerShell, or Bash.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
Work Environment
The Team operates in a collaborative and fast-paced environment. Team members may be required to work outside of standard business hours to monitor critical infra management and address issues as they arise. This role may also involve on-call responsibilities.
