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Experience Transformation Manager

Kuala Lumpur Job No. 11563633 Full-time

Job Description

The Experience Transformation Manager will be responsible for leading, develop and manage team while delivering business results. Able to make independent decision, identify, assess, and resolve complex business problems/issues and provide alternative scenarios. In addition, they will be expected to develop and manage key internal/external client relationship across sphere of influence as well to ensure achievement of key performance indicators/project milestones.


  • Works in a highly client-facing role to lead the end-to-end delivery for e-Commerce project
  • Lead and manage delivery teams to successfully deliver all key milestones and outcomes within scope, on time, on budget and to expected standards.
  • Manage resources to achieve client deliverables.
  • Responsible to initiates and promotes continuous improvement programs across sphere of influence and address escalation from the client.
  • Identify and manage issues and risks and act as an escalation point within the team.
  • Manage and develop stakeholder relationships including steering committees, through effective communications, documentation, negotiation, and issues management to ensure delivery and the achievement of outcomes and benefits.
  • Liaise with clients directly and the relevant client stakeholders to create periodic (monthly/quarterly/half-yearly etc. as applicable) overall plans with the delivery team.
  • Deep understanding on e-Commerce for SEA/APAC (D2C, Marketplace, B2B, etc.).



  • At a minimum, a bachelors degree in quantitative/technical streams or in business management.
  • Minimum 5-8+ years of experience in e-commerce, sales & marketing
  • Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing
  • Strong with numbers and data
  • Needs to be proficient with MS Excel or similar data processing tools
  • Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)
  • Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements
  • Highly organized, detail oriented, and results focused


  • Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors
  • Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings
  • Hunger to learn on the go and upskill based on team and client requirements

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