Provide first level technical support to AIG end users for technology related issues.
Ensure proper documentation for each interaction and escalate when necessary.
Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes.
Escalate issues to appropriate parties as necessary.
Recommend updates and enhancements based on daily interaction with customers and their needs.
Perform other duties as required or assigned.
Interact with technical support groups as needed to resolve complex issues and problems.
Provide feedback regarding analyst performance to be included in reviews, etc.
1 year help d esk support experience in a Microsoft environment that includes Windows, Outlook, Notes and other applications using an incident tracking application
Relevant industry certifications are a plus i.e. MCSE, A , HDA , etc.
Fresh graduates are encourage to apply
Good communication skills in Japanese is a must JLPT N2 and above or BJT J3 and above
Good communication skills in English is a plus
Able to work on Rotational shift including public holidays
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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