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Japan Service Desk (Japanese Speaker)

Cyberjaya Job No. 11550286 Full-time

Job Description

  • Provide first level technical support to AIG end users for technology related issues.
  • Ensure proper documentation for each interaction and escalate when necessary.
  • Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes.
  • Escalate issues to appropriate parties as necessary.
  • Recommend updates and enhancements based on daily interaction with customers and their needs.
  • Perform other duties as required or assigned.
  • Interact with technical support groups as needed to resolve complex issues and problems.
  • Provide feedback regarding analyst performance to be included in reviews, etc.


  • 1 year help d esk support experience in a Microsoft environment that includes Windows, Outlook, Notes and other applications using an incident tracking application
  • Relevant industry certifications are a plus i.e. MCSE, A , HDA , etc.
  • Fresh graduates are encourage to apply
  • Good communication skills in Japanese is a must JLPT N2 and above or BJT J3 and above
  • Good communication skills in English is a plus
  • Able to work on Rotational shift including public holidays

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