Minimum of 5-7 years of progressive experience in Salesforce delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements
Extensive solution definition experience including evident experience and knowledge of –
o CRM System and Solution Architecture design (functional & technical),
o Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints
o Application and Integration patterns
Relevant certifications, ideally in Salesforce, CloudSense or Architect certified
Ability to engage with senior clients in a business centric, business outcome-oriented dialogue
Ability to articulate the relevant platform value proposition
Customer oriented and great at building client relationships
Desire to work in a dynamic work environment and be creative within a team
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
·Excellent communication (written and oral), presentation skills, interpersonal skills, and management skills
Why join us?
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.