Job Description
Job Description
Daily supervision on RTR operation process, including IC, FA, costing, transaction, reconciliation, analysis and reporting
Daily operational performance management and meet targets including Service Level Agreements with clients
Achieve client’s Service Satisfaction at the client’s management level and also end-users
Facilitate the operational Change Request (CR) process
Building effective team succession
Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
Support Ad Hoc contractual projects for the client in line with the nominated project team
Initiate and own continuous improvement projects within area of responsibilities
Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
Qualifications
Job Qualification
Fluent in English including Oral and Business Writing
Familiar with F&A outsourcing operation,
Rich client facing experience, good at communication with client
Preferably having team lead experience
Overtime may be required during peak periods
Non-standard hours may be required
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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