Job Description

Job Description

Develop organizational effectiveness in collaboration with extended teams to provide process, tools, methods, operational excellence practices and trainings across the organization. Ensure process operations is consistently and effectively performed according to established procedures, processes, guidelines and/or best practices. Monitor and take corrective actions around budget, scheduling, risk, scope and quality projects/programs. Support quality/scope/risk and resource management.


Business Excellence Support

  • Support the execution of Gen 4/5 projects through the operational excellence agenda

  • Manage end to end cost to serve projects for clients

  • Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity

  • Drive strategic quality plan at the operational level, defining and implementing strategic initiatives to ensure success in the deployment of operational excellence practices

  • Develop short and long range strategic business plans to align resources to meet future customer needs and drive superior operating results

  • Drive We@Accenture to make an impact on client's value proposition.

  • Deploy quality plan at the operational level in conjunction with the operational excellence group to provide overall quality leadership to the site

  • Drive projects on processes to improve productivity and SLA performance

  • Reorient organizational focus on conventional detection and containment to focus on best-in-class prevention

  • Manage quality and lean six sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements

  • Drive rigorous metrics related to the balance score card to evaluate performance and drive reduction in variability/defects in critical business processes

  • Build relationship with other teams and corporate resources

  • Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment

  • Motivate, counsel and constructively deal with people at all levels to contribute to team goal and agenda

Performance Management

  • Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement

  • Collect and provide performance measures, develop reports, and analyze findings to identify areas for process improvement

  • Provide expert guidance to direct planning, control, monitoring and reporting of significant projects and program events

Process Management and Improvements

  • Define process improvement programs and measurement & performance programs to monitor and take corrective actions around budget, schedule, scope and quality.

  • Lead and/or support process improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and broad based employee engagement

  • Direct and/or support the development and implementation of the organization's management operating system including the training and coaching of all functional areas on measurement principles, meeting frameworks, visual management, statistical analysis and root cause analysis

Program Lead

  • Lead global projects in operational excellence

  • Mentor six sigma and lean projects for their sphere of influence

  • Drive the operational excellence program for all clients

  • Provide overall leadership for quality and operational excellence

  • Manage operational excellence framework for one/multiple deals or a towers/site/Special Initiatives/Other

  • Participate in/leads special projects as needed

  • Support organization transformation and communication efforts which may include certifications, e.g., Capability Maturity Model (CMMI), ISO, Green or Black Belt, etc.



  • Bachelors Degree

  • Minimum 8 years of relevant working experience

  • Preferably with six sigma - Green/Black belt

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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