Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com. 

Job Title DevOps Agent 

As an agent on the Developer Operations Policy team you will be responsible for handling app and developer related core work flows (appeals, compliance regulation, proactive vetting). Supporting non-sensitive work (e.g. sorting user data reports and identifying those that require a deeper review). You will provide supplemental support to colleagues with their requests and handle operational support for new products and services. Experience working in a similar operational or a technical support capacity is desired but not essential. Understanding of apps and app development is desirable but not essential.
 
Responsibilities  
  • Ability to handle multiple workflows and meet weekly and monthly deadlines.
  • Ability to engage with policy and operational issues. 
  • Ability to make quick decisions
  • Ability to take enforcement action based on information provided about developers and their apps.
  • Ability to review large user reports and identify areas that should be reviewed further.
  • Experience in the online privacy space & online operations (not essential). 
  • Manage and regularly review case queues & follow-up on open tickets
  • Review issue details and analyze, determine and resolve issues with a high level of accuracy
  • Have a passion for social media platforms and service


Qualifications

Required Skills/Competencies/Experience 

  • Familiar with use of social media products
  • Excellent work pacing (time management) skills, able to work independently
  • Attention to detail is essential to ensure the quality of work execution
  • Able to work in multiple tools/web browser windows at one time
  • Motivated, takes initiative, high energy
  • Familiar with MS office (mainly excel) for updating progress
  • Experience working in a Compliance or Policy environment (not essential)
  • Excellent Interpersonal & Written Skills
  • Fluent English speaker
  • Self-starter, can easily adapt to change (new functionality, changing policies)
  • Good problem-solving abilities  
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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