Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
 
Duties and Responsibilities
  • Coordinate the exchange of Policy-related information from/with the Client and disseminate across other teams and ensure all the resources provided are available to implement policies
  • Maintain regular contact and give feedback to Client with regards to Policy-related changes for the successful enforcement of the policies
  • Spot trends and flag potential issues that may arise from the application of Client's policies and offer suggestions or solutions
  • Engage with Training and Quality teams regularly to ensure robust and consistent enforcement and correct understanding of Client's policies
  • Flag resource constraints, policy issues or inconsistencies timely
  • Gather insights and offer policy suggestions based on the direct application of the policies
  • Ensure continuous improvement of resources and materials provided
  • Ensure effective knowledge sharing and sign off/approval processes are in place for both Training and Policy between Service Provider and clients team
  • Liaise directly with the Client's Policy team to gather/discuss/debate questions and engage with Client to obtain answers


Qualifications

Key Qualifications / Skills
  • Proficient level of English and ideally fluent in another key language served by outsourcing site
  • Experience in an Operations environment, preferably in an international environment
  • Good knowledge of quality/training processes and policy enforcement in an Operations Environment
  • Excellent communication, consulting, influencing and interpersonal skills
  • Proven track record of collaborating with cross-functional groups to produce results
  • Passion for ensuring a world class support experience for our community
  • Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams
You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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