Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
 
Role Summary
The Operations team has a position available within the Digital Content division. This individual is expected to build a deep understanding of Client Program policies, and provide policy support to internal and external parties. This team has a strong emphasis on customer support, as we will continually measure customer satisfaction.
 
Key Responsibilities
  • Participate in day-to-day operations for Client Operations and other cross-functional teams
  • Perform reviews and research in order to provide excellent policy support
  • Attain daily productivity goals while maintaining quality standards
  • Refine tools and processes around daily workflow, and maintain documentation for weekly management reporting
  • Open to overtime as needed to assist the global team in closing out high volumes


Qualifications

Skills and Experience
  • Preferred Bachelor’s Degree any field or content review background
  • Advanced level in decision making and comprehension
  • Excellent work ethics
  • Driven, team player, goal-oriented
  • Independent worker who can prioritize tasks and manage time effectively
  • Ability to multi-task and adapt to rapidly-changing environment and process
  • A passion for Apps / Mobile devices, and experience working with similar / related industry
  • Strong understanding of policy with adaptability under ambiguity
  • Comfortable working in situations that often contain grey areas
  • Excellent written and verbal communication skills, with an emphasis on English customer support
  • Availability for overtime when the project demands it
  • Not offended by Apps that might come up as R rated or higher: violence, gore, nudity 
Role-Specific Skills requirements
 
Skill Name                                                                Proficiency Level
Problem Solving & Escalation Management:                 Proficient
Call/Conversation Management:                                    Proficient
Customer Interaction:                                                     Proficient
Research Ability:                                                            Proficient
Attention To Detail:                                                         Advanced
Writing Composition:                                                      Advanced
Multi-tasking:                                                                  Proficient
Typing Skills:                                                                  Trained
 
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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