- Supervise the daily operation on OTC process
- Daily operational performance management and meet targets including Service Level Agreements with client;
- Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
- Facilitate the operational Change Request (CR) process;
- Build team succession and make it effectively;
- Provide a holistic view of service delivery to the client;
- Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
- Support Ad Hoc contractual projects for the client in line with the nominated project team;
- Initiate and own continuous improvement projects within area of his/her responsibility;
- Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
- Bachelor Degree in Accounting
- English skills including Oral and Business Writing
- Familiar with F&A outsourcing operation,
- Rich client facing experience, good at communication with client
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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