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Quality, Training & Policy Lead

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00731619

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- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

 
Responsibility
  • Manages strategic quality initiatives on top of reporting and quality review functions.
  • Responsible for team management & facilitate meetings with stakeholders.
  • Lead and mentor QA team members and setup robust quality metrics.
  • Provide timely feedback to client on process enhancements to improve quality standard.
  • First point of escalation and clarification on HR-related matters and concerns.
  • Course correct non-performing metrics and analysts through root cause analysis and solid action planning.
  • Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
  • Performs twice a month check-point on the analyst's performance using scorecards as a point of discussion.
  • Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals.
  • Elevate and escalate red flags to management on a duty of care perspective.

Qualification

  • minimum Diploma holder
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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