Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

 
OVERALL PURPOSE OF JOB 
  • Supervise the daily operation on OTC process
  • Daily operational performance management and meet targets including Service Level Agreements with client;
  • Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
  • Facilitate the operational Change Request (CR) process;
  • Build team succession and make it effectively;
  • Provide a holistic view of service delivery to the client;
  • Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
  • Support Ad Hoc contractual projects for the client in line with the nominated project team;
  • Initiate and own continuous improvement projects within area of his/her responsibility;
  • Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
Key Responsibility
 
Operation Excellence
  • Work with OE support team ;
  • Sound Operations management experience (including SLA management);
  • Basic contractual / change management knowledge;
  • Client interaction skill;
Problem Solving
  • Experience in managing unstructured problems
  • Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
  • For contractual problems – working closely with Service Delivery Lead (SDL) to ensure gaps are identified and closed with client agreement.
Project Management
  • Attendance to meeting and reviews based on defined MOS system;
  • Support SDL achieve the cost control within budget;
  • Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.
  • People developer, build up team succession and keep the delivery continuously;
  • Client communication, build up the relation and expectation management;
  • Innovation at work, and focus on client value creation;
  • Take ownership

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Qualifications

Qualifications

  • Fluent Thai, English skills including Oral and Business Writing
  • Familiar with F&A outsourcing operation,
  • Rich client facing experience, good at communication with client
  • High responsibility and dedication on work
Working Conditions 
  • Overtime may be required during peak periods
  • Non-standard hours may be required
  • Occasional Travel may be required
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Be your best every day in a work environment that helps drive innovation in everything you do.

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Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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