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Service Delivery Lead

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00661125

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- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Job Responsibilities
  • Able to develop, lead and manage a multiple shifts team while delivering business results
  • Able to make independent decisions for medium-term planning, objective setting and development of new procedures within area of responsibility
  • Able to identify, assess and resolve complex business problems/issues and provides alternative scenarios.
  • Provides and implements business-focused solutions within time/cost constraints
  • Able to develop and manage key internal/external client relationship across sphere of influence as well to ensure achievement of key performance indicators/project milestones
  • Involves and monitors reports on budgetary aspects and performance against financial parameters
  • Initiates and promotes continuous improvement programs across sphere of influence
Job Requirements
  • Flexibility to work straight night shifts / overtime / swing shift
  • At least 5 years managerial & management reporting experience
  • Proven track record with experiences managing productivity-drive operation
  • Strong organizational, leadership & analytical skills
  • General knowledge of human resources policies and procedures
  • Able to communicate effectively with all levels of employees and management
  • Able to perform special projects as needed in addition to daily responsibilities
 
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
 

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