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Office 365 System Administrator

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00657709

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- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Role summary:
 
To attend calls, emails and tickets from remote IT users for O365 related support and ensure all support jobs have tickets assigned. Provide hands on support via remote login tools to the users to troubleshoot, configure and install required software, drivers or configure settings for windows OS and O365 applications.
 
Follow up and communicate in between L3 support teams and end users for technical troubleshooting. Ensure all tickets are completed within SLA. Maintain good relationship with users. Demonstrate a thorough understanding of all the processes and procedures for IT related support.
Requirements:
  • Experience supporting Office 365 users remotely.
    • Outlook
    • Powerpoint
    • MS Word
    • MS Excel
    • Online Exchange server –Basic Administration
    • One Drive Server – Basic Administration
  • Experience supporting Windows Client Environment in Windows 7/8/10
  • Specific experience on supporting outlook on O365
  • Remote tools experience like LogMeIn and RDP is a plus
  • ITIL is a necessary skill.
  • Familiarity with ticketing systems and ITSM solutions is necessary as well.
  • At Least 3 years’ experience in L1/L2 support of End user support for IT.
  • Desktop Support background to troubleshoot issues on various hardware platforms and VDI’s is a plus
 
All of our employees will receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
 
“If you choose to apply for this role, please note the special circumstances relating to the collection, use and disclosure of your personal data.
 
In addition to the “Consent and Acknowledgment – Personal Data” terms and conditions set out in Accenture’s Taleo webpage, if you apply for this role, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this role will be working on Accenture’s project with the client (“Project”). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.
 
By choosing to submit your CV and/or application for this role, you agree that Accenture can collect, use and disclose your personal data in the manner set out above.”

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