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Team Leader (Korean)

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00655623


- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Key Responsibilities:
    • High level of integrity as demonstrated personally and professionally
    • Ability to identify and grow talent, lead, motivate and coach direct reports
    • Proven ability to establish and develop effective teams, manage their performance
    • Proven ability to identify training needs and support development of programs
    • Proven ability to coach in one-on-one and also in a team setting
    • Experience in quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service.
    • High familiarity with and quality review in all departments
    • Proven ability to sustain team motivation and create a fun, effective, dynamic environment which fosters performance and innovation.
    • Able to adapt quickly to changes in workflow
    • Comfort communicating with all levels of management
    • Excellent organizational skills and detail-oriented approach to problem solving
    • Demonstrated proficiency in multitasking and prioritization
    • Clearly demonstrated passion for ensuring the success of client’s culture of excellence and commitment to quality and customer service.
    • Proficient in conflict management
Skills Requirement:
    • 2+ years’ experience at handling customers within service / technical fields
    • Previous personnel management experience within service / technical field within contact center environment.
    • Familiarity with project management
    • Experience training in a classroom environment
    • Delivering on service level agreements and managing individual performance
    • Finding resolutions to customer concerns quickly
    • Providing policy support to the Sales team
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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