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Site QTP Lead

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00647906

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- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Responsibilities:
  • Align with global leads and service delivery lead on strategy for execution on site
  • Scorecard review & action
  •  Motivate and strategize on efficiency, productivity and consistency targets
  • Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
  • Identify Milestones, scope, dependencies, issues, risk and success for QTP projects
  • Course correct non-performing metrics and analysts through root cause analysis and solid action planning
  • Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
  • Review and control execution of standard processes across Quality, Training & Policy
  • Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams
  • Provide thought leadership in processes, programs and procedures
  • Establish professional and career development programs for internal resources
  • Provide recommendations to re-engineer existing processes.
Requirements:
  • Possess with at least 11 years supervisor experience.
  • Excellent oral and written communication skills.
  • Sound decision making and organizational skills.
  • Ability to present complex information to a variety of audiences.
  • Proficiency in MS office applications (Excel, PowerPoint and Word).
  • Experienced in talent management and succession planning.
  • Experience in managing projects and data strategies for business outcomes.
 
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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