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Customer Support Agent – English

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00643673


- Job description

Role Overview
As a Customer Support Agent, you will manage customer interactions to increase customer satisfaction and improve service quality. The specialist is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the quality and quantitative standards set, by ensuring that the complex customer care needs are resolved in a timely fashion.
The role includes some or all of the following key responsibilities:
  • Sense of achievement providing excellent customer service in an inbound customer contact environment
  • Fulfilling work satisfying customer expectations in a way that also complies with best practices
  • Demonstrating empathy by understanding customer concern
  • Maintaining high customer satisfaction ratings and adhering to service level agreements
Basic Qualifications
  • Minimum High School Diploma or equivalent
  • Minimum 1 year of customer service experience
  • Minimum 6 months of experience with chat and email
Preferred Qualifications
  • Bachelor’s Degree
  • Experience providing Business to Business Support services with emphasis on online advertising sector or social media
Professional Skill Requirements
  • Passionate about providing high quality customer support
  • Excellent verbal and written communication proficiency with high attention to detail
  • Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries
  • Exceptional grammar and typing accuracy skills
  • Ability to prioritize tasks and work independently
  • Great judgement and ability to problem-solve both with peers and independently
  • Flexible work-hours: full-time, weekends, and late nights as needed
  • Excellent listening and interpersonal skills
  • Good computer skills
  • Dedication to continuous improvement and customer service excellence
  • Flexible and quick learners, able to adapt to continuously evolving client needs and product updates.
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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