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Team Leader (Arabic)

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00622972

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- Job description

 
Responsible for:
  • Motivate, collaborate, manage and lead a team of employees. To ensure the team is aligned with the company's vision and mission goals while achieving all targeted performance goals set by management.
  • Hold regular sessions to observe individual performance and provide honest and actionable feedback through one-on-one sessions.
  • Responsible for the daily management of a team of content moderating analysts in an operational project.
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
  • Consistently and effectively implement the Performance Management Process as a leadership tool to help colleagues to maximize their performance.
  • Develops strategies to promote team member adherence to company regulations and performance goals.
  • Ensure adequate staffing levels to maintain service levels and peer satisfaction.
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Conducts team meetings to update members on best practices and continuing expectations
  • Participate in the selection, training and development of high performing and highly engaged team members.
  • Ensure smooth delivery of services and noiseless operations.
Qualification / Requirement
  • Proven ability to drive improvements in team performance / work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Analytical and decision making skills
  • Degree in Management or Leadership training is a plus
  • Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly
 
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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