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Quality Team Lead

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00621860

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- Job description

 
Responsibilities:
- Manages strategic quality initiatives on top of reporting and quality review functions.
- Responsible for team management & facilitate meetings with stakeholders.
- Lead and mentor QA team members and setup robust quality metrics.
- Provide timely feedback to client on process enhancements to improve quality standard.
- First point of escalation and clarification on HR-related matters and concerns.
- Course correct non-performing metrics and analysts through root cause analysis and solid action planning.
- Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
- Perform twice a month check-point on the analyst’s performance using scorecards as a point of discussion.
- Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals.
- Elevate and escalate red flags to management on a duty of care perspective.
Requirements:
- Graduate with 4-8 years of working experience, preferably with experience in leading teams.
- Ability to motivate teams and rally the group toward organizational goals.
- Excellent oral and written communication skills.
- Passion for learning and creative problem-solving.
- Cyclical work shift including work hours at night.
- Overtime and On-Call may be required.
 
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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