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Team Lead

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00602121

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- Job description

“The future workforce is an equal one – we are setting the goal to achieve a gender balanced workforce by 2025. Find out more here.https://www.accenture.com/my-en/gender-equality-research-2017
 
Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
OVERALL PURPOSE OF JOB 
Key Duties and ResponsibilitiesManages transaction processing teams operating in 16*7 shift
Responsible for:
  • Complete the required number of quality assurance audits
  • Cascade and train the team on process updates
  • Re-train and re-educate the team should there are identified error trends.
  • Calibrate with Facebook Subject Matters on quality scoring
  • Maintain and improve the training curriculum and train new hires
  • Collects, measures, analyzes, evaluates, interprets and summarizes data in preparation for generating reports to be used for performance evaluation of the project.  
  • Train new hires
  • Interface effectively with other teams, delivery lead
  • Interface effectively with Client team
  • Address technical questions from the team
Description of skills requirements, desired work experience, Educational background, special trainings, etc.
 
  • 6+ years of experience.
  • Quick learner, and ability to lead a team
  • Excellent oral and written communication
  • Passion for learning and creative problem solving.
 
You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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