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Client Account HR Lead

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00599304

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- Job description

“The future workforce is an equal one – we are setting the goal to achieve a gender balanced workforce by 2025. Find out more here.https://www.accenture.com/my-en/gender-equality-research-2017
 
Description
 
 
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
 
Role Summary: 
 
The Client Account HR Lead provides client centric HR leadership to our largest and most complex client account teams.  The CAHRL partners with global account leadership and is a member of the leadership team working to understand client account goals, setting overall HR strategy and collaborating across the HR organization to evaluate business needs and deliver HR solutions.  
 
They coach and advise account/engagement leads and employees when needed in people matters and coordinate and deliver HR activities across the account, within and outside of the GU.  In their lead role, they partner with HR Business Partners, GU CoE Interlock and GU Delivery teams to deliver value added solutions and services to the account. 
 
Key Responsibilities: 
 
Account Management and HR Processes
 
  • Accountable for Account talent management and development
  • Oversight of Account on-boarding, orientation, integration
  • Facilitate annual performance management activities for account
  • Provide performance support and coaching at the worksite
  • Work with HR Business Partners to evaluate account needs and propose HR solutions
  • Drives Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retention
  • Provide oversight of all major HR processes from a client perspective
  • Monitor and evaluate HR trends highlighting implications for the client
  • Accountable for the coordination and delivery of human resource activities across the account
  • Act as liaison with appropriate GU/OG/GP HR leadership and other HR teams
  • Identify People programs to put in place at Account
  • Participate in recruitment and performance management of HR team members
  • Provide coaching and guidance on career development of team members (training, supervision, evaluation)
 
Sales Support
 
  • Support the selling of large complex deals at an appropriate stage in the sales lifecycle
 
Advisory and Coaching
 
  • Advise client account leadership regarding HR aspects of key business strategies, issues and decisions and potential problem areas
  • Coach and advise account and engagement leads and employees (when necessary) in people matters relevant to the account and business segment at the worksite
  • Advise Account leadership in career development activities
  • Effectively coach/counsel others
 
People Initiatives & Team building
 
  • Responsible for coordinating all people program efforts, optimizing employee engagement and work experience, across the account
  • Facilitate team work and process integration across the team
  • Responsible for engagement of team members
  • Contribute to a positive work environment and promote teamwork
  • Determine appropriate HR team model to maximize HR support in context of overall account needs
Lead/participate in setting account-wide Human Capital Strategy and people initiatives
Preferred Skills/Qualifications
 
  • A Bachelor degree (or equivalent) with a focus in Human Resources Management or Business Management related discipline.
  • A Human Resources designation/certification preferred.
  • Minimum of 3-5 years Human Resources generalist experience or business role providing deep insight into HR related matters
  • Minimum of 3-5 years HR service delivery management experience
  • Ability to provide on-site support at client locations 2-4 days/week or as needed
  • Demonstrated experience delivering competitive industry best practice HR solutions
  • Experience creating successful and productive high level working relationships as a means of driving strategy, solution development and services delivery
  • Significant work experience at executive and/or senior management level (program management, project management and sales experience)
  • Extensive experience in management of global or geographically distributed teams
  • Deep understanding of Accenture’s business operations and business strategy
  • A high degree of business acumen including an understanding of the financial implications of HR services / solutions
  • Ability to develop HR strategy for global Account
  • Substantial knowledge and understanding of client business and industry
  • Innovative problem solving and decision making
  • Strong coaching/partnering capability combined with a demonstrated ability to influence stakeholders.
 
You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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