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Splunk IT Analyst

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00593443


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Summary of the role
Responsible in providing support for the Splunk environments. He or she will work with the different application development teams to assist in the gathering of data and logs in alignment with the team requirements. Deep technical knowledge is needed to support management and improvement of activities or services used by the client.
Main accountabilities:
  • Provide tuning recommendations of security tools based on traffic patterns.
  • Monitoring and escalating logged Security Events.
  • Monitoring log streaming continuity.
  • Identify malicious or anomalous activity based on event data from firewalls, WAF, IPS, and other sources.
  • Perform analysis of log files and data outputs. Perform triage of incoming issues using ticket tracking system.
  • Initiating escalation procedures if triggers and threshold are met.
  • Event and Incident Management (Facilitate) Manage tracking and remediation of vulnerabilities by leveraging agreed-upon action plans and timelines with support teams.
  • Minimizing cyber security attacks with the ability to capture, load and analyze all types of Security Events in near-real-time.
  • Defining collection points and tuning rules as needed to avoid false positives.
  • Creating correlation rules based on current Security Events, threats, Service Recipient’s needs and Provider’s knowledge from its customer base, including:
  • Monitoring Services and reacting to triggered alerts.
  • Running correlated rules against historical data.
  • Monitoring threat feeds, the latest vulnerabilities and the latest security news items.
  • Suppressing or filtering unneeded Events.
  • Creating alerts based on rules, thresholds, baselines and events.
  • Providing alerting capability using Service Recipient required communications channels (such as email or short messaging services) and use of ticketing system (eg ServiceNow).
  • Checking for a false positive before alerting Service Recipient of a Security Event.

Educational Qualifications

  • Bachelor's degree in MIS or Computer Science, or equivalent experience in related field.
  • 2+ years using Splunk.
  • 2+ years technical systems administration experience.
  • 4+ years technical experience supporting and configuring application and web servers.
  • 4+ years linux/windows systems engineering experience.
  • 4+ years' experience supporting web applications, including database connection configurations.

Working Conditions

  • Flexible options will be available during critical activities considering 24x7 support and on-call support services.
  • Travel is expected for this role particularly during meetings with clients and stakeholders.



  • Exposure to a customer support function.
  • In-depth knowledge on client services and tools.
  • Ability to maintain and enhance professional relationship with customers.
  • Outstanding communication, oral and written, and interpersonal skills.
  • Good organizational, multitasking, and time management skills.
  • Experience in program or project management.
You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
 “If you choose to apply for this role, please note the special circumstances relating to the collection, use and disclosure of your personal data.
In addition to the “Consent and Acknowledgment – Personal Data” terms and conditions set out in Accenture’s Taleo webpage, if you apply for this role, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this role will be working on Accenture’s project with the client (“Project”). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.
By choosing to submit your CV and/or application for this role, you agree that Accenture can collect, use and disclose your personal data in the manner set out above.”

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