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Service Desk Analyst (China Support)

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00592634

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Roles & Responsibilities:
 
  • To attend calls, emails and tickets from IT users and ensure all tickets are assigned to correct teams.
  • Follow up and communicate in between support teams and end users.
  • Ensure all tickets are completed within SLA.
  • Maintain a good relationship with users.
  • Demonstrate a thorough understanding of all the processes and procedures for IT related support.
Requirements:
 
  • 1-2 years IT customer support experience.
  • Strong written and verbal communication skills
    • English and Bahasa Malaysia is a necessary skill. Bahasa Indonesia is a definite advantage.
    • Mandarin (spoken and written) is necessary for China support Team
  • Strong analytical and problem solving skills
  • A drive for delivering exceptional customer service each and every day
  • Must be a highly motivated self-starter comfortable working in a fast paced environment
  • Eager to learn and develop troubleshooting and customer service skills
  • Strong computer skills, including use of the Internet and email
  • Performing any other tasks required by management from time to time
 
You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
 
 
 “If you choose to apply for this role, please note the special circumstances relating to the collection, use and disclosure of your personal data.
 
In addition to the “Consent and Acknowledgment – Personal Data” terms and conditions set out in Accenture’s Taleo webpage, if you apply for this role, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this role will be working on Accenture’s project with the client (“Project”). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.
 
By choosing to submit your CV and/or application for this role, you agree that Accenture can collect, use and disclose your personal data in the manner set out above.”
 

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