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Business Process Delivery Team Lead - Thai Speaking

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00572204

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- Job description

Join Accenture and help transform leading organizations and communities around the world.The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
OVERALL PURPOSE OF JOB

The responsibility of the team lead is to assist the manager in meeting the site metrics and goals by supervising a team of up to 20 team members performing content moderation. The team leads will also conduct periodic coaching sessions, performance evaluations of his/her team members. He/She is also responsible of distributing the workload among his/her team members.
 
DUTIES AND RESPONSIBILITIES:
  • Oversee and manage a team within Community Operations. 
  • Develop and administer team schedules and performance requirements. 
  • Identify improvement opportunities in work-flow, and/or team structure and suggest solutions. 
  • Identify opportunities to improve user experience and communicate to delivery. lead and client teams Serve as a leader within the team Interface effectively with other teams, delivery lead Interface effectively with client team 
  • Manage the performance of the team and act as the team’s career counsellor.

KEY QUALIFICATIONS/SKILLS

  • Graduate with 3-6 years of working experience, preferably with 2 years of domain knowledge. 
  • Quick learner with proven ability to grow and lead a team. 
  • Excellent oral and written communication skills. 
  • Passion for learning and creative problem-solving. 
  • Proven track record of success in previous work experiences. 
  • Strong computer applications skills. 
  • Strong knowledge of cultural context in the user countries supported.
  • Good knowledge of language of the countries supported is an advantage. 
  • Analytical frame of mind.
You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
 
 

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