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Accenture Advanced Customer Strategy Professionals

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00555037


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.

In the world of strategy today, it is about the future, and in the future, technology is the disruptor. Digital technology is changing competitive landscapes and creating new opportunities for almost every organization. This situation plays directly to Accenture's strengths; operating at the intersection of business and technology. With Accenture Strategy, we have created what we believe is the strategy firm of the future. It’s a very exciting place to be!
Our 8,000+ strong team of strategists combine deep business insight and tremendous technology understanding within the context of our client’s industry. There is no one player who can bring all of that together at the scale and with the degree of integration that Accenture can. This is what our clients’ current challenges and opportunities demand of us and it is what makes us different to any other strategy firm in the market.
Role: Accenture Advanced Customer Strategy Professionals

Accenture Advanced Customer Strategy professionals help companies to drive sustainable and profitable growth in dynamic channels and ecosystems through differentiated front-office capabilities enabled by technology. We help our clients accelerate disruptive growth, improve commercial excellence, monetise customer experience and improve total customer return by making the right digital and physical investments.

Our strategists work closely with C-suite and senior client stakeholders on customer agenda related strategies with focus on front-end transformation. This includes aligning the development of the customer experience strategy and blueprint for today’s digital and Omni-channel customer to the overall corporate agenda. Understanding digital selling and servicing capabilities, enabling technologies and the impact on both business and operating model is paramount to help our clients achieve sustainable growth at speed and scale.

Type of Roles in Advanced Customer Strategy
  • Customer Experience Strategy
    • CE Visioning & Strategy Development - Defining clients’ CE-centric vision, strategic direction and org-wide imperatives for a digitalized business
    • Digital & Differentiated Customer Strategy - Developing an insight-backed CE-centric business agenda to target the digital savvy customer
    • Customer Value Architecture & Realization – Identifying, targeting and measuring tangible business value across the customer journey 
    • CE-Centric Operating Model Restructuring - Reshaping client operating models, culture and capabilities for CE-centricity
  • Digital Front-Office Strategy
    • Front-Office Visioning & Strategy Development - Defining clients’ front-office vision and strategy to drive business expansion, digitalization and retail reinvention
    • Digital Business - Digital domain front-office ventures to market, sell and service and monetize the digital savvy customer
    • Future Retail - Portfolio expansion, footprint optimization and retail capability, performance & operations optimization
    • Omni-Channel Strategy – Architecting client’s omni-channel customer management strategy, including channel mix deflection and operations optimization
  • Sales & Pricing Strategy
    • Sales & Distribution Strategy - Defining clients’ sales and distribution network and strategic imperatives to drive growth, efficiency and/or customer-centricity
    • Pricing Strategy – Pricing strategies, analytics-driven setting and governance to drive margins on Cost-of-Goods-Sold and/or drive revenue from targeted promotions

Basic qualifications:

  • Bachelor Degree essential. MBA an advantage. 

Preferred Skills
  • Strategic or lead/management role with a front-office portfolio (I.e., Customer Experience, Sales, Service or Marketing)
  • 3-5+ years Digital or Front-Office Strategy Consulting experience
  • The candidate should have an aspiration towards leadership and the ability to thrive in a demanding fast-paced and team-oriented environment.
Our Commitment to You

You will enjoy the freedom to innovate and the support to excel. We will expect a lot from you but you will get the same in return:
  • Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement
  • You’ll make a difference for some impressive clients. Accenture Strategy serves 72 of the Fortune Global 100 on high-profile projects
  • Opportunities to learn through executive training at Accenture’s global Strategy College, assignments and collaboration with experts across the company
  • Access to leading-edge technology
  • Along with a competitive salary, Accenture offers a comprehensive package that includes a range of market-relevant benefits and programs to help you manage the demands of work and life.
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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