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Network Management Specialist

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00550437


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
The incumbent of this role is accountable to ensure that all business critical data network services and video conferencing meets or exceeds the agreed Service Level Agreements.
This role requires an understanding of network architecture, existing Wide Area Network (WAN) and Local Area Network (LAN), video conferencing architecture (Polycom) high level design and architecture.
In addition, the incumbent of this role will also participate during the knowledge transfer phase, network designs and on-going continuous improvements.
Main accountabilities:
  • Resolve incident tickets assigned from Service Desk or other teams within the target Service Level Agreements.
  • Update required Standard Operating Procedures, design documents and Knowledge Base articles as required to drive operations excellence.
  • Execute change requests from design, implement, test and roll back procedures.
  • Identify long term solutions as part of problem management to resolve common incidents
  • Engage and coordinate with 3rd party vendors (e.g. WAN providers, hardware providers)
  • Manage and train junior team members.



Performs network related tasks related to:

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Service Request Management
  • Vendor Management
Requirements :
  • Bachelor Degree or Diploma in relevant field
  • Able to write, read and communicate in Malay and English.
  • Ability to read, write & communicate in Mandarin & Bahasa Indonesian is an added advantage.
  • Must be a good team player
  • Responsibility and accuracy in the completion of received tasks
  • Ability to solve urgent matters and work under pressure
  • Microsoft Office skills
  • ITIL certified
  • Able to work on shift & standby
  • Experience in Polycom Architecture
  • Experience in Network Design Principles
  • MPLS
  • Routing
  • LAN design
  • Experience in Network Hardware Trouble Shooting
  • Cisco
  • Huawei
  • Experience in Network Monitoring Tools
  • Nagios
  • SolarWinds
You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
“If you choose to apply for this role, please note the special circumstances relating to the collection, use and disclosure of your personal data.
In addition to the “Consent and Acknowledgment – Personal Data” terms and conditions set out in Accenture’s Taleo webpage, if you apply for this role, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this role will be working on Accenture’s project with the client (“Project”). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.
By choosing to submit your CV and/or application for this role, you agree that Accenture can collect, use and disclose your personal data in the manner set out above.”

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