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Business Excellence Specialist

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00547519


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Individual will need to equip with deep functional experts within the operational/ business excellence knowledge which would drive initial and long-term service improvement through the implementation of industry with leading practices, tools, processes and enablers.
Job scopes includes:
  • Ensuring operational and business excellence throughout the initial, transition and stability of on-going services within the SSC.
  • Define and establish process metrics and controls.
  • Deploy Operational Maturity Framework & the leading business excellence and innovation to our clients
  • Identify and address potential risks/ failure modes by resolving it with leading practices, tools & processes.
  • Analyze Processes End to End and Drive Process diagnostics using Six Sigma and Lean methodologies to identify process improvements.
  • Define and identify roadmap for continuous service improvements, Cost reduction, Automation and Projects to improve client Business Outcomes.
  • Interact and collaborate with client/ internal stakeholders to drive end-to-end process and service improvement projects & Business Outcomes.
  • Graduated with a Diploma/ Bachelor’s degree in Business-related degree.
  • Have at least 2 to 4 years of experience in relevant field.
  • Have at least 4 to 8 years of overall working experience.
  • Six Sigma Green Belt or Black Belt trained or Certifified (preferable).
  • Certification in Lean and other quality practices (i.e., Kaizen etc.) will be an added advantage.
  • Have prior experience in shared services/ call center industry (preferable).
  • Strong knowledge of quality principles and techniques essential.
  • Have worked in a BPO-Operational Excellence or similar function.
  • Understanding of Robotic Process Automation and Tools and experience in Solutioning design and project management of Automation Projects.
  • Strong Analytical and Root Cause Analysis & Problem Solving Skills
  • Strong communication and presentation  & Project Management skills.
  • Change Management & Influencing Skills
  • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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