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Team Leader (English Speaker)

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00546180


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career. (Shared header across ASEAN all business)
Key Duties and Responsibilities:
  1. Manages transaction processing teams operating in 16*7 shift
  2. Complete the required number of quality assurance audits
  3. Cascade and train the team on process updates
  4. Re-train and re-educate the team should there are identified error trends.
  5. Calibrate with Subject Matters on quality scoring
  6. Maintain and improve the training curriculum and train new hires
  7. Collects, measures, analyzes, evaluates, interprets and summarizes data in preparation for
  8. generating reports to be used for performance evaluation of the project.
  9. Train new hires

  10. Interface effectively with other teams, delivery lead

  11. Interface effectively with Client team

  12. Address technical questions from the team
Description of skills requirements, desired work experience, Educational background, special trainings, etc.
  1. 6+ years of experience.
  2. Quick learner, and ability to lead a team
  3. Excellent oral and written communication
  4. Passion for learning and creative problem solving.
  5. Able to speak and read specific language. Eg: (Korean/Japanese/Mandarin)

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.(Shared Footer across ASEAN all business)

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