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Workforce Analyst

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00543222

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
JOB RESPONSIBILITIES:
 
  • Responsible for managing an interval, daily and weekly staffing plan to ensure that the center is appropriately staffed based on client requirement and internal capacity plan numbers
  • Administer shift bids across multiple sites and clients/lines of business
  • Develop and adjust employee schedules and rotations to meet the work volume demand on each day (i.e. lunch breaks and other offline activities)
  • Support development of staffing and scheduling optimization through on going volume and AHT trend analysis.
  • Conducts roadshow for the new process
  • To support other scheduling functions like Leave Management, Seat Management, Roster Management, Forecasting/Capacity Planning functions and managing other scheduling as and when required
 
JOB REQUIREMENTS:
 
  • Bachelor's Degree holder with at least minimum of 1 year relevant working experience
  • Ability to work independently, multi-task and meet deadlines
  • Analytical interpretation of data with excellent written and verbal communication skills
  • Proficiency in Microsoft Excel AND knowledgeable in any WFM Software e.g. EWFM, BluePumpkin, IEX
  • Must be able to work with all levels of the organization in capturing, managing and communicating metrics
  • Workforce Management experience required
  • Able to travel moderately between Kuala Lumpur / Selangor and work on shift basis (Night / Weekend / Public Holidays)
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
 
 

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