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Quality Auditor (Japanese Speaking)

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00538086


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
This individual will be responsible for auditing investigator actions, providing coaching & feedback to investigators, analyzing and reporting on QA data and trends, and driving quality improvement projects and initiatives.
Ideal candidates will be experienced in fraud/risk investigations, have a proven ability to successfully coach others, and be skilled in the use of databases and excel to analyze, interpret and present data and data trends.
The QA Lead will possess a balanced mix of quantitative, consultative, and facilitative/leadership skills. Will be an experienced in leading and facilitating efforts that have significantly improved processes, and training in fast-paced, ambiguous environments
Main accountabilities:
  • Responsible for conducting audits on defects received for metrics and provide effective coaching feedback to investigators, working in partnership with them to drive continuous and long-term improvement of their quality metrics.
  • Reduce defects by driving process improvement efforts through audit findings.
  • Provide training need analysis to management and training team for individuals/team/site in order to address knowledge gaps.
  • Conduct regular knowledge checks on floor through process tests, huddles, etc.
  • Engage with global stakeholders and peers, and drive Calibration efforts across sites.
  • Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.
Educational Qualifications
  • A Bachelor’s degree holder (minimum)
Working Conditions
  • Cyclical work shift including work hours at night
  • Flexible with working hours and work Saturdays or Sundays as part of your normal 5 day shift
  • Must be able to speak, read and write in Japanese language.
  • Proven track record of exceeding decision quality goals in a fraud/risk investigations role.
  • Strong knowledge of QA methodology and tools.
  • Experience in data interpretation and report writing.
  • Analytical Mindset and ability to see the big picture.
  • Deep knowledge of Excel and experienced in working with databases.
  • Understanding of basic lean and six sigma methodology would be preferred.
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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