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Delivery Center Strategy & Operations Manager

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00537171


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Key Responsibilities
Your role includes the following key responsibilities, but are not limited to -  
  • Drive a transparent view of the status of the center, especially in terms of data and metrics, e.g., cost per square foot, seat utilization, shift utilization, seat sharing, optimization of space, accreditation (e.g., ISO), codes and audit and local real estate strategy.
  • Manage the scaling of cost and provisions in the center appropriate to the type and volume of work undertaken.
  • Manage allocated costs to contracts, and ensure accurate allocation of all shared facilities costs.
  • Ensure seat supply and demand remain in equilibrium to minimize underutilized space and maximize cost recovery, seat demand forecast for the financial year planning, Drive efficiency in use of space, proactively identify opportunities for space reduction across the network.
  • Supervise provision of IT, telephones and power to the center. Manage and reduce infrastructure costs, work with ISU to ensure effective provision of technical/ solution support for new contracts being mobilized, coordinate with the geography (ISU, GS Lead, ITO Lead, geography HR). Meet resource and infrastructure needs for new business requirements for the location.
  • Administer the facility, both directly and through vendor management arrangements, and liaisons with global services. Work with Workplace Solutions teams to ensure effective provision of vendor services and relationships, internal and external, including security, transportation, janitorial, cleaning and catering
  • Work with global team and marketing teams to promote the center as part of the Accenture global delivery network brand.
  • Ad hoc Projects – Location assessments, new center set-up, RFP support individuals with a global/strategic focus
  • Define and manage overall global network operations strategy.
  • Demand and Supply/ Load Balancing
  • Bachelor's degree in Facilities management/ Engineering/ Business Management with more than 5 years of relevant experience
  • Strong analytical and numerical reasoning skills
  • Ability to work collaboratively and effectively in a global team environment
  • Strong interpersonal and communication skills
  • Effective time management and organizational skills
  • Willing/able to learn quickly in a challenging but rewarding environment
  • IT savvy and possess webpage designing skills
  • Advanced proficiency in MS Excel
  • Knowledge of MS Project, Adobe and AutoCAD is an added advantage

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