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Reporting and Scheduling Analyst

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00525381

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Objective of the Role:
  • The individual will be responsible to help develop Quality Data Collection and ensuring adherence to those standards.
  • The role is to work on the assumptions and application to build reports & schedules. 
  • The individual will have to ensure the required reports are created in a timely manner, to deliver against a set of pre-defined and documented strategic and tactical objectives
  • Responsible to build forecasting models & audit client forecasts on volume and oversee and audit schedule created by the team
  • Effectively drive real time queue management and highlight risks & propose feasible mitigation plan to the operations team
  • Build root cause on SLA miss and create mitigation plan to optimize the HC required for the workflow

Responsibilities:

 

Delivery:
  • Translate SLAs and Objectives into clearly articulated set of measurable activities
  • Deliver timely ad hoc and standard operational reports
  • Identify drivers that positively/negatively affect the data and operational reports
  • Manage ad-hoc analysis and reporting requests
  • Work with process team & stakeholders from each functional team and assist in designing insightful report views (excel-based or tool-based or dashboards)
  • Provide regular and ad-hoc results interpretation to Accenture management as requested
  • Build and maintain customized Analysis Methodology and perform proactive analysis
  • Ensure Accuracy SLAs are constantly met and exceeded
  • Effectively co-ordinate training needs of team to consistently meet Client needs in a changing environment
  • Work on forecasting for the workflow & optimize schedules for the operations team.
  • Forecast HC requirement & highlight errors in forecast from the client.
  • Work closely with the client to help and mitigate the issue on reporting dashboards as well as volume forecast shared by the client.
  • Responsible to build forecasting models & audit client forecasts on volume and oversee and audit schedule created by the team

 

Requirements:

 

  • Bachelor’s degree
  • Highly organized, detail oriented, and results focused
  • Proficiency in MS Office, including Expert Level proficiency in MS Excel (Mandatory) & MS PowerPoint and data capture principles
  • SQL & Access Database management skills
  • Analytical expertise with demonstrated data management skills
  • Exposure to Web Analytics tools and concepts
  • Experience in developing, implementing and enforcing data standards and operating procedures
  • Strong business acumen and demonstrated ability to think strategically
  • Ability to develop solutions to complex problems requiring the use of ingenuity and creativity to formulate approaches and strategies that may fall outside of historical norms
  • Should be a team player
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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