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Automation and Service Improvement Consultant

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00493604

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Role/Responsibility
  • Create process flows based on the ITIL Guidelines and adapted to the firm's or client's environment including requirements gathering, documentation of flows, identification of requisite inputs and outputs, communications methodologies, forms or information exchange methods, responsible groups for each process step, etc.
  • Reviews and as needed, proposes changes to processes, procedure and policies to achieve optimal use of the ITSM application suite
  • With the IT BRM Team, supports partner relationships and collaborates with representatives of client organizations to discern their needs for Service Management, provide the proper and reliable IT Service to the firm's customers (both internal and external
  • Continually building the CRM Database, focusing on determining and addressing customers' needs, planning new services, and updating existing ones in line with the best practices of Project Management , including cost and schedule estimation and risk analysis
  • Responsible for maintaining a high-level standard when dealing with the firm's or client's IT Services and foreseeing and troubleshooting any issues that may arise
Qualification
  • Bachelor's Degree or Diploma holder
  • Minimum 6 years work experience required with at least 4 year experience in a similar role.
  • Fluency in English
  • ITIL is required throughout the IT Service Management hierarchy
  • Entry-level a Foundation or Intermediate ITIL certification                              
  • ITIL Expert or ITIL Master (Lead / Managerial level)                                        
  • ITIL Foundations V3 Certification required                                                                        
  • Additional ITIL Certifications preferred (Lead / Managerial level)                                       
  • Nominal experience within an IT Service Management role conducting development of Information Technology processes, information flow, associated reports, and applications for defined service domain
 
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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