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Business Excellence Advisory Manager

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00491629


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Develop organizational effectiveness in collaboration with extended teams to provide process, tools, methods, operational excellence practices and trainings across the organization. Ensure process operations is consistently and effectively performed according to established procedures, processes, guidelines and/or best practices. Monitor and take corrective actions around budget, scheduling, risk, scope and quality projects/programs. Support quality/scope/risk and resource management.
Key Responsibilities
Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.
  • Support the execution of Gen 4/5 projects through the operational excellence agenda
  • Manage end to end cost to serve projects for clients
  • Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity
  • Drive strategic quality plan at the operational level, defining and implementing strategic initiatives to ensure success in the deployment of operational excellence practices
  • Develop short and long range strategic business plans to align resources to meet future customer needs and drive superior operating results
  • Drive We@Accenture to make an impact on client's value proposition.
  • Deploy quality plan at the operational level in conjunction with the operational excellence group to provide overall quality leadership to the site
  • Drive projects on processes to improve productivity and SLA performance
  • Reorient organizational focus on conventional detection and containment to focus on best-in-class prevention
  • Manage quality and lean six sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements
  • Drive rigorous metrics related to the balance score card to evaluate performance and drive reduction in variability/defects in critical business processes
  • Build relationship with other teams and corporate resources
  • Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment
  • Motivate, counsel and constructively deal with people at all levels to contribute to team goal and agenda
Performance Management
  • Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement
  • Collect and provide performance measures, develop reports, and analyze findings to identify areas for process improvement
  • Provide expert guidance to direct planning, control, monitoring and reporting of significant projects and program events
Process Management and Improvements
  • Define process improvement programs and measurement & performance programs to monitor and take corrective actions around budget, schedule, scope and quality.
  • Lead and/or support process improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and broad based employee engagement
  • Direct and/or support the development and implementation of the organization's management operating system including the training and coaching of all functional areas on measurement principles, meeting frameworks, visual management, statistical analysis and root cause analysis
Academic Qualification:
  • Min Bachelor in any relevant course
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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