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Business Excellence Specialist in Shared Services

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00484904

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- Job description

 Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.

 
Job Objective
1. Drive Improvement and build processes, metrics and SLAs for projects to improve
a.  Productivity
b.  Improve SLA performance
 
2. Interact with client/ internal stakeholders to drive and influence improvement objectives
 
3. lead a global projects in operational excellence  
 
4. People manager for a team
 
5. Drives the operational excellence  program for a client/ clients in a site/ across sites
 
6. Acts as a mentor to Six Sigma and Lean projects for his influence
Requirements
  • 6 to 8 years of strong BE experience in BPO environment
  • Six Sigma Black Belt with good knowledge of Lean practices (certification good to have but not a must)
  • Strong Knowledge of Quality Principles and Techniques essential
  • Needs to have worked in a BPO – Operational Excellence (or similar) function 
  • Certification in Lean and other quality practices added advantage
  • Functional Knowledge of Automation/Analytics/Artificial Intelligence would be an added advantage
  • Strong communication and presentation skills
  • Strong Project Management Skills
  • Chinese Language communication would be an added advantage
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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