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HR Helpdesk

Job Location: Kuala Lumpur

Job Number: 00484444

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
OVERALL PURPOSE OF JOB 
 
The incumbent of this role must be able to perform Help desk administration activities in timely manner to ensure all the SLAs are met. The incumbent should be able to think out of the box and challenge the existing process to ensure continuous improvement.
 
Responsibilities
Primary:
•Receive and resolve Employee queries over email and phone
•Maintain Knowledge in Case Management KM tool
 
 
Relationships:
 
Reports to: Team Lead
Supervises: N/A
 
JOB REQUIREMENTS
 
Education Equivalent
Bachelor’s degree – Graduate
 
Experience
2 to 4  years business experience with similar background
Exposure to BPO or call center industry
 
Knowledge/Skills Requirements:
•Good organizational & prioritisation skills.
•Analytical and problem solving skills.
•Multi-cultural awareness.
•Passion for customer service.
•Team player.
•Attention to detail.
•Focus on high data accuracy.
•Quality driven – in communications and all system transactions.
•Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
 
Core Competencies – Professional Qualities
Good oral and written communication skills
Ability to identify and effectively use resources
Excellent customer service skills
 
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.


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