Bachelor’s degree – Graduate
2 to 4 years business experience with similar background
Exposure to BPO or call center industry
•Good organizational & prioritisation skills.
•Analytical and problem solving skills.
•Passion for customer service.
•Attention to detail.
•Focus on high data accuracy.
•Quality driven – in communications and all system transactions.
•Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Core Competencies – Professional Qualities
Good oral and written communication skills
Ability to identify and effectively use resources
Excellent customer service skills
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.