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Service Management

Job Location: Kuala Lumpur

Job Number: 00484397


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.


Key Responsibilities:


Collaborates with Center of Excellence team members on reporting, change, and satisfaction survey capabilities

•Supports continuous improvement and organization development activities

•Participates in ad-hoc area or global projects as required

•Coordination of changes with operations, including directing the change management process and executing Change Board meetings

•Preparing data and coordinating Governance meetings

•Notification process for incidents

•Assessment and selection of incidents that should be addressed in problem management process

•Implementing problem management process with contract teams, including preparing for and conducting post incident review meetings

•Review and analyze satisfaction surveys; summarize findings; work with contract service delivery team leads to determine remedial actions

•Works with supervisor on Service Definition Management projects

•Works with supervisor on managing financials of client facing projects

•Drive first draft of client facing and internal reports to final approval

•Amend metric gap and trending analysis based on client account knowledge

•Analyze operational reports and highlight points for ODAM and service delivery



Skills Required:

  • Project Management

  • Stakeholder Management

  • Change Management

  • Work Planning Management

  • Performance management (metrics and Status reporting

  • Risk management

  • Scope Management


Academic Qualification:


• Min Diploma in any relevant course


All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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