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BPO Operations Associate Manager

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00422014


- Job description

Overall Purpose of the Job
Overall responsibility for significant accounting activities for multiple client territories/ business groups. Manages the efforts of multiple teams engaged in recording financial transactions for multiple business groups and/or segments.

Responsibilities/ Authorities

Oversee the daily activities of an assigned group of employees.  Prioritize work to ensure all objectives are met. 
Monthly reporting in a timely and accurate manner
Completion of yearly statutory accounts for the country ledgers working with Country FDs.
Liaison with auditors – internal & external. Resolve audit issues and improve control environment
Deliver against requirements agreed with Country in SOW (Statement of Work) document.
Work with the client stakeholders to support Business outcomes 
To continuously explore and drive the teams for all possible avenues to improve and innovate current processes and bring about productivity improvements and resultant cost saves
Maintain appropriate Governance structure to facilitate seamless operations
Provide leadership to a team of direct reports
Coach and train employees in performing assigned tasks in order to maintain client satisfaction and high quality customer service. 
Responsible for the day to day operation of the process and deliver results.
Ensure multi-skills are developed amongst team members.
Expert knowledge of the process and train other team members, knowledge transfer and documentation of the process.
Continuous development and training of staff including attrition control.
Ensure retention of key staff members
To maintain good customer relationship. 
Skills and Experience

• Strong written and verbal communication skills in Mandarin or Bahasa Malaysia.
 Minimum of 5 to 7 years relevant experience
• Able to work on rotational shift.
• Ability to troubleshoot effectively.
• Ability to motivate others.
• Ability to demonstrate leadership skills.
• Ability to read and interpret text requests accurately
• Proactive with a strong work ethic and eagerness to ‘go the extra mile’.
• Resourcefulness and creative thinking
• Adaptable to learn new processes, concepts, and skills.
• Demonstrates the ability to work as part of a team adding positive attitude and business focus.
• Ability to work in a fast-paced deadline driven environment.
• Ability to manage a team of multi-cultural analysts in a fast paced environment.
• Possession of excellent organizational skills.
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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