Client Success Office – UAT Support

Develop, implement, and end-to-end testing strategies using quality processes, tools, and methodologies. Translate requirements for products, systems, infrastructure, and software into test specifications. Create and implement test plans. Develop, implement and/or execute test plans and tests, including accessibility testing, as required. Monitor and manage test results, ensuring testing objectives have been satisfied.

As a UAT Support it is required to: 

• Identify and raise / escalate as needed any challenges or inconsistencies within their area of responsibility.
• Be able to identify possible areas for improvement, enhancements (at product, process and tools level)
• Adhere to strategic direction set by Management when establishing near-term goals.
• Interact with Management within the team, cross area, interact with collaborating areas (CIO, Incident Support, Technical Teams, CS Tower managers)

And as a User Acceptance Test (UAT) Support Coordinator, you will need to:

• Work closely with the Product Owners of the different requirements and user stories in scope and be able to develop a detailed UAT Plan.
• Create the detailed scenarios and expected results based on the high-level use cases presented by the Product Owners.
• Work closely with the different intervenient areas (Release Management, CIO IT Delivery partners, Product Owners, System Integration Testing Lead) to build a thorough plan and make sure the milestones are met to help achieve a clean go live.
• Validate that the business requirements are met based on the in-scope test cases.
• Coordinate all steps needed to accomplish UAT (understand scope, profiles needed, request for the accesses, coordinate with the testers, assign scenarios and follow-up the testing progress).
• Report, log and follow-up on any defects until closure to make sure they don’t impact the production environment once the new scope is implemented.
• Coordinate daily check-in meetings during UAT to understand the progress, plan for the day and address any possible issues timely.
• Provide daily updates on the UAT progress to the business.
• Escalate as needed.
• Assist the development Lead during Cutover.
• Coordinate business checkouts once the code is in production.
• Coordinate with the Business / Management the corresponding go – no go and obtain the formal sign off.