Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : ServiceNow Software Asset Management (SAM)
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Competent on up to 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica)
Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM
In-depth knowledge of publisher contracts and use rights.
Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions)
Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade.
Understanding discovery Fundamentals:
Overview of ServiceNow Discovery for software applications.
Discovery model normalization.
Experienced on drafting Software Asset Management policies & Procedures.
Experienced on drafting Software Asset Management policies & Procedures.
Roles & Responsibilities:
Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments)
Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements.
Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others).
Update software entitlement and agreement information into the SAM tool.
Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations.
Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards.
Maintain software installation records in SAM tool and perform product normalization.
Perform license reconciliation in SAM tool.
Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance.
Respond to customer queries on software licensing.
Professional & Technical Skills:
Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP)
Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports
Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required
Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager)
Excellent communication skills
Expert knowledge in MS Office applications (Excel & PowerPoint)
Ability to work in a team environment.
Must have Skills: Software licensing & Software Asset Management Tools
Good to Have Skills: Analytical and Communication Skills
Candidate should be flexible on doing shifts and coming to office
Certification: Certified Software Asset Manager (CSAM)
Additional Information:
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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