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Tech Support
Mexico City
Job No. 13739953
Full-time - Hybrid
Descripción De La Posición
THE WORK:
Join us in a role where collaboration and creativity thrive! You will build knowledge and support others while participating in problem-solving discussions. This position emphasizes Group Problem Solving, allowing you to engage with diverse perspectives and innovative ideas. We are excited to see how your contributions can make a difference in our environment!
- Facilitate discussions to identify and resolve issues effectively.
- Collaborate with colleagues to enhance operational processes.
- Assist in the development of strategies for service restoration.
Requisitos
HERE'S WHAT YOU WILL NEED:
- Intermediate proficiency in Group Problem Solving.
- Beginner proficiency in Client Communication.
- It is advantageous to have prior experience in relevant related skills.
- Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
- Beginner proficiency in Root Cause Analysis (RCA).
- Intermediate proficiency in Critical Thinking.
- Advanced proficiency in Conflict Resolution.
- Expert proficiency in Data Analysis.
- Master proficiency in Project Coordination.
