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ITAM Licensing & Tooling Implementation Specialist (ServiceNow / Flexera)
Monterrey
Job No. 13637868
Full-time - Hybrid
Descripción De La Posición
DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!
Did you know that Accenture is leading the digital transformation in the World?
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.
Offer
· Career development according to your profile and interests.
· Work in one of the best companies and feel proud.
· Access to an innovative methodology and tools.
· Direct contact with experts worldwide.
· Use of work schemes and cutting-edge technologies.
· Constant training.
· Work environment based on teamwork and collaboration.
· Participation in International Projects
Requisitos
ITAM Tooling Experts serve as implementation specialists with deep expertise in configuring and deploying tools from the ground up. As tool solution architects, they are responsible for planning, executing, and managing end-to-end tool implementations aligned with customer requirements. Their role includes proposing comprehensive tooling solutions and ensuring successful delivery to meet client needs.
KEY RESPONSIBILITIES
Ability to independently configure and install SAM tool with minimal supervision.
Ensure continuous availability and optimal performance of the SAM tool.
Upload and manage required data within the SAM toolset.
Perform routine system maintenance, including backups, patches, and upgrades.
Manage user access by assigning roles based on business needs and revoking access upon termination.
Monitor tool health checkpoints to proactively identify and resolve issues.
Oversee the infrastructure hosting the SAM platform and ensure sufficient hardware resources are maintained.
Escalate technical issues to the vendor, create support tickets, and coordinate with vendor support teams to ensure resolution.
Maintain all data feeds and integrations connected to the SAM tool.
Perform both scheduled and ad-hoc data uploads as required.
Upgrade the SAM platform and its modules in alignment with customer requirements.
KEY SKILLS
Hands-on experience in configuring and implementing both on-premise and cloud instances of SAM tool.
Strong understanding of SAM tool infrastructure, including modules, data connectors, and platform capabilities.
In-depth technical knowledge of SAM tool features, limitations, and implementation considerations.
Skilled in creating guidelines and frameworks to assess and advance tool maturity levels.
Ability to develop implementation plans tailored to customer requirements.
