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Command Center
Mexico City
Job No. 13212340
Full-time - Remote
Descripción De La Posición
DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!
Did you know that Accenture is leading the digital transformation in the World?
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 640,000 employees worldwide.
We Offer
- Career development according to your profile and interests.
- Work in one of the best companies and feel proud.
- Access to an innovative methodology and tools.
- Direct contact with experts worldwide.
- Use of work schemes and cutting-edge technologies.
- Constant training.
- Work environment based on teamwork and collaboration.
- Participation in International Projects.
Accenture does not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered by local law.
Requisitos
THE WORK:
Are you ready to build knowledge and support the team? Participate in problem-solving discussions and contribute to innovative solutions. Join us in a dynamic environment where your critical thinking skills will shine bright!
• Ensure production systems are available and operating as defined in Service Level Agreements.
• Drive incident and outage resolution and communication.
• Facilitate restoration of service to the production environment.
• Establish disaster recovery procedures and maintain data retention practices.
HERE'S WHAT YOU WILL NEED:
• Beginner proficiency in Critical Thinking.
• Beginner proficiency in IT Troubleshooting.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in a relevant field of studies.
BONUS POINTS IF YOU HAVE:
• Beginner proficiency in Application Remediation
• Beginner proficiency in Client Communication
• Beginner proficiency in Group Problem Solving
• Beginner proficiency in Root Cause Analysis (RCA)
