Esta oferta de empleo ya no se encuentra disponible. Continúa tu búsqueda de puestos aquí.
Salesforce Cloud Support
Monterrey
Job No. 12833323
Full-time - Remote
Descripción De La Posición
DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!
Did you know that Accenture is leading the digital transformation in the World?
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 640,000 employees worldwide.
We Offer
- Career development according to your profile and interests.
- Work in one of the best companies and feel proud.
- Access to an innovative methodology and tools.
- Direct contact with experts worldwide.
- Use of work schemes and cutting-edge technologies.
- Constant training.
- Work environment based on teamwork and collaboration.
- Participation in International Projects.
Accenture does not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered by local law.
Requisitos
Role Summary:
- Provide frontline support for end-users on the Salesforce Sales Cloud platform, including sales agents and order management agents
- Investigate, triage, and resolve user-reported issues related to Sales Cloud features, workflows, and data accuracy
- Assist with user inquiries, troubleshoot basic technical issues, and provide guidance on system navigation and functionality
Key Skills:
- Proficient in Salesforce Sales Cloud.
- Knowledge/Experience in Comms Cloud would be a plus.
- Must have Salesforce Admin certification.
- Experience in typical business flow from Lead to Order (SFA + CPQ + OM).
- Effective communication and customer service abilities.
